Safe Shopping Guarantee
Welcome to 9Shop's Shopping Guarantee
“Here at 9shop we want you to shop feeling safe. That’s why we provide you guarantees that ensure you’ll receive your item on time as promised!”
9Shop Strongly Guarantees the following:
WHAT GUARANTEES CAN I GET?
FULL Refund if you don’t receive your order within:
|Australia, New Zealand||60 days||✔️|
|Rest of the world||60 days||✔️|
RETURNS & REFUND INFORMATION
|Condition||FULL Refund||Partial Refund||Ineligible for refunds||
|Received Damaged Item||✔️||✔️||✔️|
|Wrong Item Delivered||✔️||✔️||✔️|
|Unhappy with item||✔️|
|Parcel Delayed or Lost (shown as not delivered on tracking site)||✔️||✔️|
|Parcel Lost (shown as delivered on tracking site)||✔️|
|Clothing: worn, washed||✔️|
|Clothing Incorrect size by customer||✔️|
|Clearance Sale Items||✔️|
▸Returns and refunds are allowed. Unfortunately, we do not offer any exchanges.
▸Buyers shoulder the shipping cost for returns.
▸ REFUND OPTIONS
✔ Store Credit
✔ Gift Card
▸ We will be very happy to issue a refund, as long as the item is unused and in the original packing. No questions asked! So please first check the specs of the item very carefully before placing an order.
If you have questions with the item, please email us: Here
HOW TO GET THE REFUND?
Please send us an email at firstname.lastname@example.org or on our contact us form.
INCLUDE IN THE EMAIL
- Order Number
- Full Name
- Reason For Returns
- Picture of The Item (*required)
Please wait for our reply within 1 business day. We will then review the status of the return & refunds within 1-2 business days.
If you have any questions, please feel free to contact us.