FREE SHIPPING ON ORDERS OVER $30

Returns Policy

Safe Shopping Guarantee 

Welcome to 9Shop's Shopping Guarantee

“Here at 9shop we want you to shop feeling safe. That’s why we provide you guarantees that ensure you’ll receive your item on time as promised!”

9Shop Strongly Guarantees the following:

WHAT GUARANTEES CAN I GET?

FULL Refund if you don’t receive your order within: 

 Location
Guarantee
Full Refund
United States
50 days
✔️
Canada, Europe
60 days
✔️
Australia, New Zealand 60 days ✔️
Rest of the world 60 days ✔️

 

RETURNS & REFUND INFORMATION

 Condition FULL Refund Partial Refund Ineligible for refunds

Keep &

Refund

Received Damaged Item ✔️ ✔️ ✔️
Wrong Item Delivered ✔️ ✔️ ✔️
Unhappy with item ✔️
Parcel Delayed or Lost (shown as not delivered on tracking site) ✔️ ✔️
Parcel Lost (shown as delivered on tracking site) ✔️
Clothing: worn, washed ✔️
Clothing Incorrect size by customer ✔️
Freebies/giveaways ✔️
Clearance Sale Items ✔️

▸Returns and refunds are allowed. Unfortunately, we do not offer any exchanges. 

▸Buyers shoulder the shipping cost for returns. 

REFUND OPTIONS

Store Credit

Gift Card

Money

 

▸ We will be very happy to issue a refund, as long as the item is unused and in the original packing. No questions asked! So please first check the specs of the item very carefully before placing an order.

If you have questions with the item, please email us: Here

 

HOW TO GET THE REFUND?

STEP #1

Please send us an email at [email protected] or on our contact us form. 

INCLUDE IN THE EMAIL

  •  Order Number 
  •  Full Name 
  •  Reason For Returns 
  •  Picture of The Item (*required) 

STEP #2

Please wait for our reply within 1 business day. We will then review the status of the return & refunds within 1-2 business days.

 

If you have any questions, please feel free to contact us.

 

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